Omega 2 KS Survey non-functional



  • So it would appear I may be unique but the survey link remains non-responsive, (Loading....), after entering my backer ID.

    Behavior remains unchanged in:
    Chrome
    Edge
    Firefox
    Opera

    Similarly, behavior remains unchanged on:
    Different device and
    Different ISP

    Any ideas on how to resolve?



  • Same for me - but I'd say give it a day or two.

    Probably 16k backers hammering the server right after getting the email (like you and me did, apparently :-) ) just brought the server down or at least slows it down to a crawl at the moment.



  • @Lukas-Zeller For what it's worth, I had no problem accessing the survey about 2 hours ago - so you might just have hit a time when it was heavily loaded :-(



  • Yes, another non working Survey. Not Windows nor Ubuntu Linux with Internet Explorer, Chrome or Firefox.



  • I had troubles too ... pls. refresh your cache on the browser if you still get a timeout and it will work ... at least I used a clean Cromium where i never accessed the site before ...



  • I really dont know why they only want my backer number. i could now use anyones backer number and fill it out for them



  • @Matthias-Nowak said in Omega 2 KS Survey non-functional:

    I really dont know why they only want my backer number. i could now use anyones backer number and fill it out for them

    Oh! That could be a huge problem. The solution is to send a confirmation email back to the email associated with the backer number. If we receive a confirmation we don't expect, we can rapidly address the issue long before any delivery, thus protecting our investment.



  • @fossette said in Omega 2 KS Survey non-functional:

    @Matthias-Nowak said in Omega 2 KS Survey non-functional:

    I really dont know why they only want my backer number. i could now use anyones backer number and fill it out for them

    Oh! That could be a huge problem. The solution is to send a confirmation email back to the email associated with the backer number. If we receive a confirmation we don't expect, we can rapidly address the issue long before any delivery, thus protecting our investment.

    but what about if someone is running bots shortly before the survey ends (and the servers are faster) and sends some of them to his house? I would've said that they either should have send out a special code just for your backer number or maybe ask for names or email addresses (if KS gives those out)

    EDIT: Sorry, seems like they keep track of your backer number through the uid in the url. so its safe +1



  • And what about the Free Shipping promised, and the onion awared? There is no option for this case? I have fear of putting my card numbers and charge me the cost hehe



  • @Laurence-HR said in Omega 2 KS Survey non-functional:

    And what about the Free Shipping promised, and the onion awared? There is no option for this case? I have fear of putting my card numbers and charge me the cost hehe

    This has come up several times in the Kickstarter messages, now here, and I never saw any reference to it. Please provide a URL for this, Laurence. What I remember is that shipping cost would be determined once we provide the order we actually want in the survey.



  • @Laurence-HR said in Omega 2 KS Survey non-functional:

    And what about the Free Shipping promised, and the onion awared? There is no option for this case? I have fear of putting my card numbers and charge me the cost hehe

    alt text

    dont know how sooo many people are pissed of just because they back something and cant read the campaigns page...
    do you mean the sticker? one comes free (without you having to add it) and every sticker you add is an additional one.
    what you see on step 3 is what gets booked from your card at the 20.th of november. the provider for the credit card payment is the same as the one kickstarter uses, so you dont have to be scared really



  • @Kit-Bishop Now, it worked for me as well!

    But before, I tried yesterday evening, this morning early and around noon again, and all of these attempts failed. Seems I tried three times exactly when everyone else also tried ;-)



  • Looks like I tried 3 times as well. Maybe we are more patient with low expectations the third time. LOL!!! :wink:

    Well, perhaps this will help others. When you enter the URL, a blank page is immediately displayed, at least for me it did. It looks completely unresponsive. BUT KEEP IT ANYWAY, even for several minutes. Do something else in the meantime. The page to ask for my backer ID then magically appeared, and I was able answer the survey.

    Can't wait for my Omega2s to arrive now! :gear: :airplane_departure: :airplane: :airplane_arriving: :mailbox_with_mail:



  • relax people :)
    i am also a backer with a considerable amount (at least for me) i might say, did not get any email and i am not worried at all. let me assure you, people are working on the survey system literally around the clock.



  • My message was not meant to be disrespectful, Youlian! My apologies to the Onion Team for the sometimes incisive nature of my humor.

    This is just a tip that worked for me, and I thought that it might be helpful to others.



  • what disrespect ? no disrespect perceived anywhere at all.
    if anybody, i should apologize for not being clear enough :)
    i meant "just relax everybody", in a nonspecific way, because i do believe there is no reason to worry at all.
    onion is here to stay and bring you cool things in the long term, or at least that's the impression i am getting from the team behind it without being a clairvoyant or something :)



  • Finally worked 2 days later but....

    No Sarah Connor expansion?

    ;p



  • @Matthias-Nowak said in Omega 2 KS Survey non-functional:

    dont know how sooo many people are pissed of just because they back something and cant read the campaigns page...
    do you mean the sticker? one comes free (without you having to add it) and every sticker you add is an additional one.
    what you see on step 3 is what gets booked from your card at the 20.th of november. the provider for the credit card payment is the same as the one kickstarter uses, so you dont have to be scared really

    Well, even without adding the additional sticker, alone with my amount pleged, I have a shipping cost of $5.

    I refer to this email I received long before the campaign began.

    0_1474784555019_omega2_mailing.jpg

    I would like a clear response from the staff.

    Thanks



  • So, should be free shipping for those who created the BUZZ as described before the Kickstarter campaign started... so on a case by case basis since the survey that I filled didn't take this exception into account.

    Well, for me, it won't even apply because I've heard about the Omega2 WAY AFTER the Kickstarter campaign had started, which is the case of most backers I assume...

    But thanks for sharing, Laurence! Good luck with your claim, and be patient. We are early in the process, but it's always good to point out issues early.



  • Yes, really the Onion team is not characterized by rapid shipments :grinning: hehehe, the omega onion, I got it almost 4 months later, but it was because of problems they had in their construction, however it is a good board (this time not heard from Kickstarter, but I bought pre-order on its website, although news updated continuously in Kickstarter).

    I can not avoid be impatient, but I am aware that this campaign will also take time (hopefully less than last time), but it's a great team revolutionizing the environment.



  • I am backer #XXX and have yet to receive a survey. Please advise.


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