New Omega2+ seems to be "dead"

Reply to New Omega2+ seems to be "dead" on Thu, 26 Jan 2017 13:29:23 GMT

Jürgen Pollex — Thu, 26 Jan 2017 13:29:23 GMT

Hello 2 all!

Yesterday my new Onion Omega 2+ with expansion dock arrived (Kickstarter edition) .
Unfortunately the Omega seems to be "dead" . The "amber" LED does not light up at all but the RGB LED on the dock just flickers when switching on the board and then stays OFF.

Checking according the help information on "help omega2 not working ..." did not help:

Using different USB cables did not change anything.
Using the expansion dock I connected to different power supplies (MacBook pro, iPhone power, USB Hub, ...) did not change anything.
The Omega 2+ fits tight into its base on the dock ... (see pictures and Terminal output)
Checking the 3,3 V sources on the dock showed available power (3,3V) on the expected outlets
Also the power on the soldered pins of the Omega 2+ is as expected 3,3V ...

The Terminal monitored no connection to the Omega ...:

  ____       _             ____
 / __ \___  (_)__  ___    / __ \__ _  ___ ___ ____ _
/ /_/ / _ \/ / _ \/ _ \  / /_/ /  ' \/ -_) _ `/ _ `/
\____/_//_/_/\___/_//_/  \____/_/_/_/\__/\_, /\_,_/
W H A T  W I L L  Y O U  I N V E N T ? /___/"

Board: Onion Omega2 APSoC DRAM: 128 MB
relocate_code Pointer at: 87f60000

According to my opinion, the dock works but not the Omega 2+.
Is there any help?

Thank you very much in advance,

Jürgen

Reply to New Omega2+ seems to be "dead" on Thu, 26 Jan 2017 13:47:38 GMT

WereCatf — Thu, 26 Jan 2017 13:47:38 GMT

@Jürgen-Pollex The fact that you're getting text on the serial-port very clearly shows it's not dead.

Reply to New Omega2+ seems to be "dead" on Thu, 26 Jan 2017 17:20:22 GMT

Luciano S. — Thu, 26 Jan 2017 17:20:22 GMT

@Jürgen-Pollex , I would say take some more shots of the Omega itself ... see if there are some soldering bridges ... close ups from the butom and from the top would help to see it.

Otherwise a reinstalling from the newest Firmware could help. As i do not use Omega2 jet, so I' m not sure if the procedure for de-bricking is still the same.

Reply to New Omega2+ seems to be "dead" on Thu, 26 Jan 2017 20:16:52 GMT

Jürgen Pollex — Thu, 26 Jan 2017 20:16:52 GMT

thx, I´ll produce the pics as soon as possible.

Reply to New Omega2+ seems to be "dead" on Thu, 26 Jan 2017 20:24:52 GMT

Jürgen Pollex — Thu, 26 Jan 2017 20:24:52 GMT

Here the pics:

Unfortunately, I could not recognize an obvious defect ...

Thx in advance,

Jürgen

Reply to New Omega2+ seems to be "dead" on Thu, 26 Jan 2017 21:04:43 GMT

Mitch Christensen — Thu, 26 Jan 2017 21:04:43 GMT

Look closely at the array of exposed metal strips. One of them appears to have a couple of holes that the one I have in my hand doesn't have.

Reply to New Omega2+ seems to be "dead" on Thu, 26 Jan 2017 21:09:54 GMT

Mitch Christensen — Thu, 26 Jan 2017 21:09:54 GMT

@Jürgen-Pollex In the first photo BTW. Halfway down the left-hand row of exposed metal hashes.

Reply to New Omega2+ seems to be "dead" on Thu, 26 Jan 2017 23:02:56 GMT

Jürgen Pollex — Thu, 26 Jan 2017 23:02:56 GMT

THX,
yes, I found in the 11th strip two holes ans some solder. But how does this help me further? What shall be the next step? Contact the Onion team?

Thank you in advance,
Jürgen

Reply to New Omega2+ seems to be "dead" on Thu, 26 Jan 2017 23:19:19 GMT

ccs hello — Thu, 26 Jan 2017 23:19:19 GMT

re: yes, I found in the 11th strip two holes ans some solder.

That should be ok. Contact #11 and #12 are both connected thru "via" (these 2 through holes.)

ccs_hello

Reply to New Omega2+ seems to be "dead" on Sat, 28 Jan 2017 11:12:28 GMT

Jürgen Pollex — Sat, 28 Jan 2017 11:12:28 GMT

Dear Community,

A big THX for your support and information so far. Unfortunately it did not solve my problem. Nevertheless now my (at least for me) the central question:

How do I get a working Omega 2+?

send the "old" one back to get an replacement?
somehow update the actual one (what is needed to do so; actually I´ve at home only the Omega and a expansion dock)?
order a new one?
leave the path of Omega (worst case) ...

Thx in advance,
kind regards,

Jürgen

Reply to New Omega2+ seems to be "dead" on Sat, 28 Jan 2017 13:54:48 GMT

Luciano S. — Sat, 28 Jan 2017 13:54:48 GMT

@Jürgen-Pollex , you made what onion.io was asking for. When you make a ticket then include this request (link to it). They will give you more details. Asking for tools to do some more Hardware testing and/or ask for a replacement.

Reply to New Omega2+ seems to be "dead" on Sat, 28 Jan 2017 14:24:49 GMT

Chris Stratton — Sat, 28 Jan 2017 14:24:49 GMT

Given that you say that the terminal monitored no connection to the board, but then immediately follow that with a quote from the terminal showing connection to a board, it's a bit unclear how anyone could help.

Reply to New Omega2+ seems to be "dead" on Sat, 28 Jan 2017 15:03:19 GMT

Jürgen Pollex — Sat, 28 Jan 2017 15:03:19 GMT

@Chris-Stratton , thanks for showing up this. Count this according my missing experience with this kind of Problems. Nevertheless at first I thought, that the message came from the driver or the expansion dock. Afterwards I recognized that there should be a sort of connection to the Omega 2+, because the memory was displayed. On the other hand - compared with other monitor / screenshots after an Omega - restart, my picture was total different ... :fleur-de-lis:

Reply to New Omega2+ seems to be "dead" on Sat, 28 Jan 2017 17:35:57 GMT

fossette — Sat, 28 Jan 2017 17:35:57 GMT

I have the two little holes in the golden metal strips too, but no solder as you do. Btw, your photos are really sharp for the size! Nicely done!

There's a component soldered sideways near the SD card connector edge, the edge opposite to the card entrance. Not sure if it's connected or not because it's darker there.