Broken mini dock switch

Reply to Broken mini dock switch on Thu, 05 Nov 2015 22:34:18 GMT

Jamie Street — Thu, 05 Nov 2015 22:34:18 GMT

Hi,

I think the switch on my mini dock is broken?

The component looks the same as the one on the expansion dock, but doesn't have the actual switch part.

Reply to Broken mini dock switch on Fri, 06 Nov 2015 05:21:00 GMT

Jeremy Jones — Fri, 06 Nov 2015 05:21:00 GMT

Yeah. You are missing the switch.

Reply to Broken mini dock switch on Fri, 06 Nov 2015 11:28:59 GMT

Owen Kelly — Fri, 06 Nov 2015 11:28:59 GMT

The switch broke on my mini dock too as I was turning it on.

Reply to Broken mini dock switch on Fri, 06 Nov 2015 14:35:16 GMT

Boken Lin — Fri, 06 Nov 2015 14:35:16 GMT

Hi @Jamie-Street, I am really sorry for the fragile power switch! We have looked into the issue and it seems that the part we used for the switch is very poorly made. Although there's very little we can do with the current version of the docks, we have already found a replacement component to use for the next revision of the docks. In the mean time, we are also playing around with different materials to see if the broken power switch can be fixed. So far the best way seems to be turning the switch using a needle. We will keep trying and if we figure a clever way to fix the issue, we will make a tutorial for it.

Reply to Broken mini dock switch on Fri, 06 Nov 2015 18:55:45 GMT

Zach King — Fri, 06 Nov 2015 18:55:45 GMT

Yeah, just had the same problem with the full size expansion dock. Not a big deal since it broke off in the "on" position, but just thought I would let you all know.

Reply to Broken mini dock switch on Sun, 08 Nov 2015 17:51:37 GMT

Pedro Baco — Sun, 08 Nov 2015 17:51:37 GMT

Just to give the same feedback, mine broke when i was just checking it out for the first time. I litterally had the module in my hands for 20 seconds! It didn't actually stopped in the "on" position but i managed to lock it to the spot. What worried me was that you guys are advertising your QC procedures, and actually this one slept you through, and it is in my opinion a major production issue. Easy to work around, but bad image.

Reply to Broken mini dock switch on Sun, 08 Nov 2015 22:27:44 GMT

Garrett Bartley — Sun, 08 Nov 2015 22:27:44 GMT

The switch on my mini dock arrived without the little nub.

Reply to Broken mini dock switch on Mon, 09 Nov 2015 06:52:31 GMT

Boken Lin — Mon, 09 Nov 2015 06:52:31 GMT

@Pedro-Baco We are really sorry about missing the switch problem when we were doing QC for the Docks. We are taking full responsibility for our mistakes, and we have changed our sourcing partners and introduced more stringent QC procedures in our manufacturing process to ensure that something like this will not happen in the future. In the mean time, we will be working with everyone to first ensure that they can turn the switch to the ON position (so that at least it is useable), and we are also looking at possible ways we help those with broken switches to fix them.

I apologize again for our negligence in identifying this problem during the manufacturing process, and please know that we have done everything we can to make sure that something like this will never happen again with Onion products.

Reply to Broken mini dock switch on Tue, 10 Nov 2015 20:05:02 GMT

Pedro Baco — Tue, 10 Nov 2015 20:05:02 GMT

Cheers for you guys. The best of success for you

Reply to Broken mini dock switch on Wed, 11 Nov 2015 02:32:43 GMT

Chris Ward — Wed, 11 Nov 2015 02:32:43 GMT

I imagine it is pretty wide spread. I now use the needle method too.

Reply to Broken mini dock switch on Wed, 11 Nov 2015 07:45:46 GMT

Anco van der Kolk — Wed, 11 Nov 2015 07:45:46 GMT

@Pedro-Baco
My expansion was also broken the first time when i switched it on, and not in the on position.
I have 2 so I looked to the other one.

Reply to Broken mini dock switch on Wed, 11 Nov 2015 13:03:19 GMT

nico Sachs — Wed, 11 Nov 2015 13:03:19 GMT

same thing here with the mini dock

Reply to Broken mini dock switch on Wed, 11 Nov 2015 14:13:39 GMT

Rick Behl — Wed, 11 Nov 2015 14:13:39 GMT

Unfortunately tried my Onion first in the larger expansion dock and nothing from the LED on the Omega. Then the switch snapped off the dock. Then tried the Mini dock, again nothing from the Omega and then the switch snapped off that dock too...

Not a happy bunny right now...

Reply to Broken mini dock switch on Wed, 11 Nov 2015 16:38:22 GMT

Boken Lin — Wed, 11 Nov 2015 16:38:22 GMT

Hi @Rick-Behl, I'm so sorry about your terrible experience with the docks. Before the switch broke off, were you able to turn the switches to the ON position? Let's first see if we can figure out why the LED on the Omega isn't turning on.

Reply to Broken mini dock switch on Wed, 11 Nov 2015 19:38:41 GMT

Yejin Chen — Wed, 11 Nov 2015 19:38:41 GMT

The switch snapped off the dock of the larger expansion dock for my Onion too.

Reply to Broken mini dock switch on Thu, 12 Nov 2015 00:59:43 GMT

Rick Behl — Thu, 12 Nov 2015 00:59:43 GMT

Hi @Boken-Lin , thanks for your message. Unfortunately the light on the Omega has never been on even when I tried the to switch it on before the switches broke off. This was the same on the mini and expansion dock... I did see another thread about some Omega's having the wrong firmware but not sure if I should try the same steps?

I hope you can help.

Reply to Broken mini dock switch on Thu, 12 Nov 2015 06:32:25 GMT

Boken Lin — Thu, 12 Nov 2015 06:32:25 GMT

@Rick-Behl I think if the Omega has the wrong firmware, the LED light should still turn on. So you did manage to turn the switch to the ON position right? Are there any humming noise coming out of the Omega?

Reply to Broken mini dock switch on Fri, 13 Nov 2015 20:00:10 GMT

Jason Taylor — Fri, 13 Nov 2015 20:00:10 GMT

I got my Omega with minidock earlier this week and love it. However, not one hour after opening up, the switch on the mini dock is broken. Any chance you can just list a few compatible replacement parts at Mouser or Digikey that we could use to make our own in-field repair? We definitely need something with a bit more mass in the switch.

Reply to Broken mini dock switch on Fri, 13 Nov 2015 20:33:45 GMT

Boken Lin — Fri, 13 Nov 2015 20:33:45 GMT

Hi @Jason-Taylor, really sorry about the poor quality of the switches! But here's a link to Amazon with parts that you can replace the switches with.

http://www.amazon.com/10PCS-MSK-12C01-Tripod-Toggle-Switch/dp/B00VTPLQLM/ref=sr_1_1?s=pc&ie=UTF8&qid=1447286664&sr=1-1&keywords=MSK-12C01

Reply to Broken mini dock switch on Mon, 16 Nov 2015 05:44:43 GMT

Doug Plant — Mon, 16 Nov 2015 05:44:43 GMT

On the plus side, I have 2 docks. On the down side, I've busted one within 10 minutes.

That switch is sure fragile -- the shaft is not much thicker than 100u

Is there a reason to use Amazon instead of Alibaba? That Amazon vendor is charging $35 for shipping!

Reply to Broken mini dock switch on Mon, 16 Nov 2015 13:19:11 GMT

Rick Behl — Mon, 16 Nov 2015 13:19:11 GMT

Hi @Boken-Lin, sorry for the delay. Even after trying two docks I could not get the Omega to switch on the LED, make any humming noises or anything else... In the mean time both my expansion dock and mini dock switches snapped off... I'm quite disappointed that I have not been able to play around at all with these devices, was really excited to get these before Christmas... I live in Singapore. Can I send the units I have back for an exchange please?

Reply to Broken mini dock switch on Mon, 16 Nov 2015 20:08:59 GMT

Boken Lin — Mon, 16 Nov 2015 20:08:59 GMT

@Doug-Plant Hi Doug, the reason that we included the ones from Amazon is because we have tried a couple of switches from Alibaba and Taobao, and they turned out to be just as fragile as the ones used on the Docks. We have tested out the ones from Amazon, and they are much higher quality. We will be using these switches in our future production runs.

Reply to Broken mini dock switch on Mon, 16 Nov 2015 20:11:51 GMT

Boken Lin — Mon, 16 Nov 2015 20:11:51 GMT

@Rick-Behl Hi Rick, We will send you the replacement right away. It would be greatly appreciated if you can send the defective ones to the following address:

To: Ms. Wu
43 Lianfeng Road Suite 402, Chang'an District, Dongguan, Guangdong, China
Phone: +86 13798812723

Once again, I apologize for the inconvenience this may have caused.

Reply to Broken mini dock switch on Mon, 16 Nov 2015 20:49:54 GMT

Simon Smith — Mon, 16 Nov 2015 20:49:54 GMT

Mine also broke within 1 hour of having it
thankfully my switch broke in the on position!!!
i really think the design of the mini dock needs to be rethrough, or maybe a stronger switch

Reply to Broken mini dock switch on Mon, 16 Nov 2015 23:36:46 GMT

Boken Lin — Mon, 16 Nov 2015 23:36:46 GMT

@Simon-Smith So sorry about that Simon! It is the issue with the switch. We have changed our source for the switches for future manufacturing runs, and we have also changed the way the Docks are being tested to include the switches as well.

Reply to Broken mini dock switch on Mon, 23 Nov 2015 05:57:14 GMT

Rick Behl — Mon, 23 Nov 2015 05:57:14 GMT

Hi Boken Lin, I have posted the broken items back to the address in Guangdong today. I will send you a private message with the tracking number. I hope you will also consider reimbursing me for the shipping costs to send these faulty items back.