Hi @George-Delaportas ,

If your Omega is still not functioning, please open a helpdesk ticket at https://onion.freshdesk.com/helpdesk/tickets/new and include the following information as per our refund/exchange investigation procedure:

Pictures of the Omega connected to a Dock (preferably the Expansion Dock) and plugged into power or your computer Firmware version Terminal output (if any) Your current shipping address

Thank you,