Onion Support Not Responding to Payment Issue
I purchased Omega2 from Indiegogo, details:
Order ID: 2207
Perk: Omega2 Plus + Doc
Payment Method: PayPal
Contribution: $24.00 USD
Few weeks back I got email to complete survey and give shipping address,
I completed it on 7th November, added additional items to my order and completed payment with Paypal.
But after confirming payment in Paypal I got error msg, (Paypal showed successful transaction)
"Could not save record successful transaction to database. Please file a bug report immediately."
Which is what I did immediately, freshdesk ticket.
Its been 12 days since that and the only "response" I got is, the Support agent asking me for the
Paypal Transaction ID twice. (which I promptly provided every single time)
In addition after not responding to the initial ticket for 3 days, the support agent creates a new ticket,
for the same issue and again asked for Paypal transaction ID (which I provided Again)
Now its been 12 days since filing the first ticket and 8 days since the second one. I have received NO
communication from Onion.io with regard to the status of the Tickets.
I have posted on the ticket thread(s) asking for status, but to no avail. I have also posted this on the Onion.io Facebook page but no response there too.
Can the Onion community please guide how and what should I do to get my Omega2 that I have been so eagerly waiting for ?
You certainly deserve feedback from onion.io.
Regarding your question about the Omega2 shipping... you may be interested in this thread:
Also, you mentioned Indiegogo... That shipping schedule is AFTER the Kickstarter shipping schedule.
Thank you for your reply.
Honestly, when they will ship is something I am willing to wait for.
The only thing I want is that somebody from Onion should tell me that my order will
eventually be delivered.
Hope that happens soon.