ks says shipped one month ago but still did not get my onion :(
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Hey,
when I check my shipping status on http://ks.onion.io it says that my onion omega has been shipped on 2015-11-04. That's one month ago now and I still did not receive anything. Is this normal? How long took the shipping for you guys?Is there any further way to track the status of the parcel?
I'm from Germany.
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Hi Tim, please open a ticket here: https://onion.freshdesk.com/support/tickets/new
and we'll look into this further and continue the conversation there.thanks
Francis
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hi tim,
i had the same issue. i guess your onion is located at the german customs and you have to pay additional duty or it. i had to pay round about 10€.
So good luck!
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@Stefan-Zucca Hmm, that's weird. I thought for things that's under 20 Euros or so there would be no duty?
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@Boken-Lin the problem was, that on the package wasn't a billing or price information. I had to open the package and confirm the value and my transaction.
I guess the german customs is very fussy
But anyway, i ordered the kit version ~65$. it's ok, the only problem was, that this issue takes a lot of time and i had to go to the customs office, which is very far away.
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Quote (Stefan Zucca) = " .. the problem was, that on the package wasn't a billing or price information."
Oh my good ... I guess I will have the same problem ... with Brazil (limit here seems to be 50$). I ordered on Blackfriday and made a complain within 24Hours because i not got the Discount (I made a mistake with the discount code and wanted assistance to fix it). The Credit card got billed 100% but on the Message of payment was written that it is a offer with 30% off!
Till today no answer even if i made a Ticket (or two: on ticket is #540).
I kindly ask this way again (the third time) get in contact with your paying clients!!
We do give you credit ... so please take our doubts serious to!
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Hi @Luciano-S., I apologize for the late reply. We will be responding to your ticket very shortly.
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In the meantime i got the message that i will get the refund of the 30% discount. I will check when i get the monthly invoicing from the credit card. Thanks so far.
