@Boken-Lin
shipping address would be the same,
2009 oakdale ave
Oregon oh 43616

@Boken-Lin
https://onion.freshdesk.com/support/tickets/155 is my ticket, initially an alias was put in the name field. I updated the profile.
Additionally I was able to log into it today using root/5up and get a busybox login successful message.

So if we have the same problem as Andrew-Donnely or Scott-Jordan, but did not get the network expansion dock what are our options? I had a ticket on the support sight but it has been closed and i've not gotten a response from them from my last question.