Okay, so this has been bothering me for the last 2 months, when I found out that everything was, in fact, on track, and I had time to look into it all and submit a help desk ticket.
To make a long story short, I have reason to believe that my Indiegogo survey was somehow incomplete when I thought I had fully submitted it.
And now as fact, I am without any fulfillment, nor response on the onion help desk, I am down 9 dollars, and incredibly discouraged from ordering through their online store when I can't even get a refund for the lack of campaign fulfillment.
In the end, I am in need of 2 main things:
One, a clear response from onion on this matter, with solution and action.
Two, a way to continue with confidence in Onion's ability to manage their support.
I want to be patient on the matter, but with 56 days on the onion help desk with not a single response, I am now losing patience, and I want to see this thing work as everyone else has gotten theirs to.
What is there that anyone can suggest to me in order to aid in my journey?