Posts made by JC LAWSON

@Gabriel-Ongpauco said in MAC address on the Onion is WRONG!:

It looks like the factory may have misprinted your MAC labels. We've noted this and we'll follow up with them when we get the chance.

In the meantime, if necessary you can adjust the Omega's AP to match the address on the sticker via the command line in our guide here.

*Please note that these changes will be reset when upgrading firmware.

Gabe

Is the mistake on the label or in the product?
It looks like the label 40 would be intended and the product 42 would be wrong.

My worry is I cannot find any manufacturer registered with either 40:A3:6B or 42:A3:6B. To be safe, the hardware manufacturer of the Onion omega should be registered with IEEE and manage configuration so we can rely on one MAC address unique to each device.

Also, you mention we can adjust AP but I cannot see how this would change MAC!?! You might notice that the manufacturer code (where the mistake is) should be common to all Onion devices and that it is not included in SSID you can adjust (regardless of your MAC you cannot change).

@Rick-Gibson Are you certain a WiFi device would have multiple addresses?!? My understanding of IEEE802 is the MAC address would be UNIQUE to the PHY (hardware at the lowest physical level, WiFi xceiver in this case). IP and multiple interfaces are handle at higher levels.

I got the same issue with my Onion Omega2,.

The Omega2+ I received at the same time was fine. The mistake was 42:A3:6B in the product instead of 40:A3:6B on the label. Now I cannot find any manufacturer registered with IEEE for these codes.

It means MAC cannot be relied upon as a UID (as it should) and it might cause some compliance issues.

Also, please be aware that the MAC label will quickly fade due to product heat.

@Eric-Karczewski Keep trying.

It took me about 2 months to get the feed-back sorted. I eventually got a direct link from the HelpDesk to sort it. Having shipped more products, Helpdesk is probably even busier than before but there must be something wrong with the delay you are quoting.

The initial survey link would not work for me: e-mail addresses are NOT case sensitive, so my e-mail was probably stored all lower-case regardless of what I typed. However, it seems the feed-back system IS case sensitive, which may had the survey failing... No way I could get this working without helpdesk link AND the insight I needed to try e-mail ALL lower-case on the survey.

3 months ago, I got a reply to my helpdesk ticket in a couple of weeks. If you got no reply for 2 months, I would suggest editing the initial ticket, making sure it is still open and there is your e-mail adress and Pledge number on the right hand side. If it is closed or if you needed to open a new ticket, you might refer to the old ticket number, date, and please make sure to provide your email address, kick start number and seat tight. Helpdesk system shall acknowlege your request with a warning

Due to our recent wildly successful Kickstarter and Indiegogo campaigns we are dealing with a significantly higher volume of tickets than usual. A support representative will be reviewing your request and will send you a personal response typically within 7-10 business days.

If you are inquiring about a Kickstarter pledge or Onion Store order, it helps us process and respond to your ticket faster if you have included details such as your backer #, order #, etc. If you have already, thanks! If you have not done so yet, please send a follow-up reply with any relevant information so we can speed up the investigation.

Once the survey has been sorted, it took me another couple of months to receive my kits. I am happy to say they were configured after a couple of days trying different things. I am certain Omega is a great product which can only improve in time and I would only suggest you to order MORE than what you need in the very short term to accomodate for future delays in product delivery and possible mishaps with configuration...