Posts made by Jon Clark

Yes, my shipping address is the same. Thank you very much!

Hello,

Thanks for the quick reply! I understand that moving to a new support platform could be hectic.

Unfortunately, even though I was able to cause a small piece of plastic to move, it did not seem to have any effect in the behaviour of the expansion dock.

I did notice that when I plug it into my Linux laptop, that there is no output in dmesg, unlike when I plug in the mini dock, which logs the creation of a ttyUSB0 entry in /dev, so I think this dock might have arrived completely dead sadly.

It looks like I've hit a roadblock with trying to repair this hardware myself, I suppose I'll have to look at ordering a replacement, sadly.

Hello,

I recieved my kickstarter order, however, there is an issue with my expansion dock: The power switch arrived broken, in the "Off" position. I am unable to manipulate the damaged switch to turn it on.

I placed a ticket with your helpdesk as soon as I discovered the damage, ticket #480, 3 days 1 hour ago ( at time of this writing, according to your helpdesk system ) and have yet to recieve any reply.

This ticket contains a photograph of the damaged dock.

The mini dock that came with the order works fine, so I know that it is not a flaw with the Omega itself.

I hope that I can get in touch with you guys. I apologize if filing for help here is not appropriate, but again, i have recieved ZERO reply thru the freshdesk-based helpdesk software.

Thank you in advance!

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Jon