They haven't responded to my ticket at all

Just completely ignore it for a month.

I see. Well, I'll see what they say to me.

I have a similar problem. New omega2+, on the powerdock, with an OLED screen. Its just blank -- no signs of life at all.

Output of oupgrade --check

Device Firmware Version: 0.1.9 b154
Checking latest version online...
Repo Firmware Version: 0.1.9 b149
Comparing version numbers
Device firmware is up to date!

(I have tried it with 0.1.9 b149 as well).

All commands run fine, e.g., oled-exp -i says

Initializing display

Physical connections all seem good, but I can send photos if needed.

It has another problem as well. I have the GPS module, but there is no device
/dev/ttyACM

dmesg returns the following:

[ 1327.326075] usb 2-1: new full-speed USB device number 2 using ohci-platform
[ 1327.516090] usb 2-1: device descriptor read/64, error -62
[ 1327.806088] usb 2-1: device descriptor read/64, error -62
[ 1328.096112] usb 2-1: new full-speed USB device number 3 using ohci-platform
[ 1328.286109] usb 2-1: device descriptor read/64, error -62
[ 1328.576121] usb 2-1: device descriptor read/64, error -62
[ 1328.866156] usb 2-1: new full-speed USB device number 4 using ohci-platform
[ 1329.286147] usb 2-1: device not accepting address 4, error -62
[ 1329.466223] usb 2-1: new full-speed USB device number 5 using ohci-platform
[ 1329.886173] usb 2-1: device not accepting address 5, error -62
[ 1329.892193] usb usb2-port1: unable to enumerate USB device

So the system isn't recognising the GPS module.

I have tried multiple USB connectors for power, but the GPS module LED is lighting up as if it is good from that PoV.

Other things seem to work, e.g., the LED acts as described.

Cheers,
Matt