Broken mini dock switch

Boken Lin · 16 Nov 2015, 23:36

@Simon-Smith So sorry about that Simon! It is the issue with the switch. We have changed our source for the switches for future manufacturing runs, and we have also changed the way the Docks are being tested to include the switches as well.

Rick Behl · 23 Nov 2015, 05:57

Hi Boken Lin, I have posted the broken items back to the address in Guangdong today. I will send you a private message with the tracking number. I hope you will also consider reimbursing me for the shipping costs to send these faulty items back.

Andrea Delle Chiaie · 5 Dec 2015, 17:23

Hi Boken Lin, I received today the packet with an Omega and a Mini Dock. Unfortunately at the first attempt the power switch disapperared and so I'm not able to switch on. I don't know how to do. Could someone help me? I don't understand how to use a needle to change the switch position.
Please help us, I'm very happy to receive the Omega but I was not able to see it working

Chuck Dee · 16 Dec 2015, 03:38

I have the same problem. My switch is broken, and I have a needle, but don't see how to turn it on- there's nothing in the slot where the switch was.

Boken Lin · 16 Dec 2015, 03:48

Hi @Chuck-Dee, I'm really sorry about the bad experience! Can you take a close-up picture of your dock where the switch is supposed to be? Let's see what's it looks like and see if there's anything we can do about it.

Chuck Dee · 16 Dec 2015, 05:58

Imgur

Chuck Dee · 16 Dec 2015, 23:12

@Boken-Lin Posted the pictures. Wasn't sure if you got notified.

Boken Lin · 16 Dec 2015, 23:46

Hi @Chuck-Dee, I just saw it. Please insert the needle into the point where the red arrow shows, and pull to the left. Please let me know if that works. Also, please insert the Omega all the way into the dock. You shouldn't be able to see the pins on the Omega once it is properly inserted into the dock.

Please let me know if this helps.

James Harding · 2 Jun 2016, 15:55

I also received my Omega with the switch pre broken, although I didnt notice until 2 days ago (5/31/2016) because i never opened the box (I didn't get my battery dock and was upset). I found a use for the Omega without using a battery, so I figured I would start a project. I spent about an hour trying to figure out why the darn thing wouldn't turn on. A little bit of tinker time is to be expected with anything new. I am really loving this little board. I am actually upset now that I can't buy another

On to my question, is it ok to just leave the switch in the on position all the time and plug in the usb power to turn it on? Are there side effects of doing this that may only show after time?

Luciano S. · 2 Jun 2016, 17:41

I guess there is no problem. I just would type halt in terminal before take it of the USB plug. So at least you don't have a data loss.

Make a request on the Helpdesk to substitute your device.

Guest · 3 Jun 2016, 15:58

Had this same problem and the halt and unplug seems like a better suggestion then just unplugging it. Thanks.

Guest · 10 Jun 2016, 19:27

One unfortunate problem with having a unit with a broken power switch and that is you can not unbrick using the procedure for debricking your omega.
Unless you want to go through the nasty serial port flashing method

Gabriel Ongpauco · 10 Jun 2016, 21:28

@Guest
I have replied in your thread here that you can use the Reset switch to soft-start the Omega in the same way as the power switch if the power switch is stuck to ON.

Gabe