Can't register device on cloud [resolved]

[Brad Buskey]

I guess my biggest question is how does someone like me, with no experience in this, get this thing fixed so it can be useful? Both of my devices are exhibiting the exact same behavior. Will not register during the setup wizard, and when I go into the cloud, there is an "Offline" entry for both devices.

Model Onion Omega2+
Revision R1
Firmware 0.1.7 (b139)

[Nathan Andrews]

Upgraded to b147 tonight and now the URL has changed to the URL being ds.onion.iop for me as well.

What config file is this information pulled from? If it's something we could change manually, then we can make it work for ourselves while the team fixes the underlying issue.

[David Wickenden]

It has been 20 days and still no sign of fix, other news like it does work with wifi, internet, programming and playing with Arduino OTA (no, I mean using like OTA and not arduinoOTA).

[Oskari]

Hi, i'm having this problem also. Has anyone found a workaround for this problem?

[Dmitry Zelensky]

Upgraded my Omega2+ by 'omega2p-v0.1.8-b147.bin' and now a request of "device-client" looks like:
'ds.onion.iop/05e78737-5c64-4796-8363-a13baed034e5/listen?key=ynGNSrhqOeK9RkCxDIxoWwnInpPMmEhdGLiNCq9zCt8TqoDugapoionNa3ohCg0Sinfo'

When I corrected this request (deleting parts: 'p' and 'info') and sent him by browser, than I get from OnionCloud it: {"cmd":"init"}{"cmd":"heartbeat"}

[Max Celar]

Updated to v0.1.8-b148.bin. Issue still not resolved

[Costas Costas]

Until Onion sort out their cloud problems you might want to consider hooking up your Omega to the Blynk cloud. See https://wiki.onion.io/Tutorials/blynk-library and http://www.blynk.cc/getting-started/

[Nick D]

I think I found where the config info is kept. /etc/config/onion Unfortunately (or fortunately depending on how you want to look at it) the info in the file is correct. Which means that whatever is reading the data is distorting the results. I believe someone mentioned libcurl may be the culprit.

[Brad Buskey]

I think someone from Onion needs to look in this damn thread and give us a manual way to get the devices on the cloud. OR fix the problem. Been a week since the last message from them...

[Joarli Leandro]

Good afternoon guys.
I started using my omega2 yesterday and had a problem registering it in the cloud.
I checked the post on the curl problem. Today I performed the firmware update and now when running the device-manager, the error that appears is from the url: ds.onion.iop/ not found

My firmware.
Codename: Ando
Model: Onion Omega2+
Revision: R1
Firmware: 0.1.8 (b148)
Latest Firmware: 0.1.7 (b139)

[Joarli Leandro]

@Joarli-Leandro said in Can't register device on cloud:

Good afternoon guys.
I started using my omega2 yesterday and had a problem registering it in the cloud.
I checked the post on the curl problem. Today I performed the firmware update and now when running the device-manager, the error that appears is from the url: ds.onion.iop/ not found

My firmware.
Codename: Ando
Model: Onion Omega2+
Revision: R1
Firmware: 0.1.8 (b148)
Latest Firmware: 0.1.7 (b139)

PS. At night I update my firmware to 0.1.9 and now my cloud work. Regards

[Lazar Demin]

The Cloud connectivity issue is now fixed in v0.1.9 b149

Also, the reset button now actually triggers a reboot when pressed!

Run oupgrade to get the latest firmware on your Omega!

See our blog post for more details: https://onion.io/2017/01/more-firmware-fixes-now-with-extra-cloud/

Thank you for your patience and support! We're working hard to make the Omega the very best it can be!
Onion

[Christian Studer]

@Lazar-Demin
Have the v0.1.9 b149 with oupgrade imported and am with the Omega2 in the onion cloud again online. Thank you Demin

[Brad Buskey]

Both of my devices are now working after the update. Now, time to work on Node-Red and getting it to work.

[Pelle Penttinen]

Wow. Just got back from my vacation.
Didn't expect this to explode the way it did!

Glad it got fixed, thanks guys! :]

[Niels Christensen]

I'v bought three Omega2+'s, one registered and two can't, and from googling it seems to be this same issue again

Is there a workaround or fix scheduled?

Firmware versions tried so far: omega2p-v0.1.9-b158.bin and omega2p-v0.1.9-b159.bin

[Niels Christensen]

@Niels-Christensen said in Can't register device on cloud [resolved]:

I'v bought three Omega2+'s, one registered and two can't, and from googling it seems to be this same issue again

Is there a workaround or fix scheduled?

Firmware versions tried so far: omega2p-v0.1.9-b158.bin and omega2p-v0.1.9-b159.bin

Have also tried the latest firmware again: omega2p-v0.1.10-b160.bin

Still no cloud, just a popup advertising "transfer.sh", is this an issue with the registration site url being hogged by a popup?

[Tomasz Rybicki]

@Niels-Christensen did you get working cloud already? I tried today with my Omega2 and it seems it cannot authenticate to the cloud.

[Niels Christensen]

@Tomasz-Rybicki
I didn't sadly, this issue is still outstanding for me.

I've opened a new thread for my issue as it may be a new bug unrelated to this thread.
New thread found here: https://community.onion.io/topic/2204/can-t-register-device-on-cloud

[gavin munday]

@Niels-Christensen this is fixed now I tweeted onion and they replied and fixed it straight away