We have upgraded the community system as part of the upgrade a password reset is required for all users before login in.
Not able to open ticket at help desk?
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So I have spent hours trying to figure out which email was used to make an order a while back, with no avail.
I finally gave up and now have been trying to open a help desk ticket.
Problem is when I reset my password to login to the help desk I get :
You are not authorised to access this portal. Kindly contact your helpdesk administrator.I really need to get an order issue resolved.
What should I do next?
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@Pete-R Maybe try logging in to the helpdesk portal with a new/different email?
If that still doesn't work, please post a screenshot of the error you're seeing.
