Posts made by francis chung

@Allan-Nichols Thanks! It was a team effort in making it a success. Thanks for backing us and we're going to work hard to get that Omega2 into your hands asap!

Have a project idea but don't have time, resources, knowledge, etc. to build it? Dump it here and maybe another Onioneer can help realize your vision!

Hi Onioneers!

I'm sure a good number of Onioneers run businesses or are thinking about starting one.. if you have any questions about online marketing/advertising, search engine optimization, social media marketing, crowdfunding marketing, etc. - ASK AWAY HERE! And I will do my best to offer you my insights and advice!

Cheers,
Francis
Co-Founder, Onion

It’s your one-stop shop for learning how to create and submit Apps to be featured in the Onion Cloud App Store! Follow along with the tutorial based guide to learn how to use Onion’s APIs to create new and awesome Apps for all Onion users. We would also like to introduce the Onion Kitchen, it’s a desktop version of the Onion Cloud meant to allow developers to debug their Apps in an environment similar to the real Onion Cloud. The download links can be found at: http://sdk.onion.io/download

Let us know what you think of the SDK and how we can make it better!

Check back often because we’re continuously adding new features and updating the SDK!

@Cody-Swann Thanks for sharing your project! We want to show you our appreciation by giving you an Omega2! Please email hello@onion.io with your shipping info or let us know if what we have on file from your previous order is ok!

@Laurence-HR Thanks for sharing your project! We want to show you our appreciation by giving you an Omega2! Please email hello@onion.io with your shipping info or let us know if what we have on file from your previous order is ok!

@Janus-Sanders Thanks for sharing your project! We want to show you our appreciation by giving you an Omega2! Please email hello@onion.io with your shipping info or let us know if what we have on file from your previous order is ok!

The Onion App SDK is coming out soon within the next few weeks! In the meanwhile, here is an outline of the contents of the Beta release:
https://onion.io/2016/06/onion-app-sdk-outline/

Hi @Mike-Chilson,

Thanks for understanding and for replying.

I just checked our hello@onion.io inbox and did not find any emails from you, I checked spam folder as well. Can you try emailing us again? I just sent a test email to you as well from hello@onion.io

We use Google Apps for regular email use and have not encountered any deliverability issues thus far. Our email blasts are sent via a top notch mailing system provider (Mailchimp) and thousands of people open our email each time so our mails should be going through. I see your email in our mailing list as well.

thanks
Francis

Hi @Mike-Chilson,

Thanks for raising the issue and I am sorry to hear that we've failed you in our customer service. I want to fix this.

You have a right to be upset if you feel you were not adequately notified or were not notified about any delays, etc. We do take these issues seriously and I would like to make sure we make the necessary changes in our systems/processes so this doesn't happen again.

At the time of your order, the Battery Dock page had a notice stating that it was not ready yet and for customers to follow the shipping schedule/status page for updates. I'm not sure if you recall seeing that notice.

We (now) update our shipping status and schedule here: https://onion.io/category/shipping-schedule-status/ ... previously, we made updates to a static shipping page which I realized was not a good idea and I've since changed to an archive of updates so we can all see what the previous history of updates/notices were. We've also announced the shipping updates via our email blasts to all our customers. Perhaps you missed those emails? If you did not receive them at all (not even in your junk folder), please let us know and we'll investigate. The shipping updates were part of an overall general Onion update so maybe that wasn't a good idea as customers might ignore it... this is something I think I will need to change as well.

Re: ticket response time
I am not seeing any tickets or emails from you. Please let me know if you tried to contact us or have opened a ticket that you did not get a response for.

However, I am implementing a new routine to send out a response acknowledging that we've received the ticket and when they can expect a response based on our support request volume. We're still a fairly small team and technical or a sudden influx of tickets often overwhelm us, but I do understand/appreciate the customer's point of view and I want to address that as best as possible.

Next steps..
I am in the process of doing another shipping status update to announce that the Battery Dock is getting very close to a production run and that it'll most likely be ready to ship early to mid June. There were some more issues that required resolving which has delayed it from our original mid-May estimate. We are very confident that this will be the final delay. If you would like to modify your order, please let me know.

You're absolutely right that providing good customer service and experience is key to building any business and I want to assure you that I am going to make the necessary changes so this doesn't happen again. Our customers should never have to feel that our help desk is a black hole..

thanks
Francis

Let's go Onioneers!!!

Vote now:
https://twitter.com/Atmel/status/718066125716762624

We won! Thanks for voting everyone! Onto the next round..

Thank you!

Lets go Onioneers! We need more votes!

Vote Omega!

https://twitter.com/Atmel/status/716966749648855040

@Anders-Öster It was this:

*Thank you for taking our survey! Your response is super important to us as it will help shape the development of Omega and growth of Onion.

As a token of our appreciation, we've created a special 20% discount code: SURVEY20
The code expires by mid-April, so be sure to visit https://store.onion.io and grab some Onion goodies before then!

Thanks again from everyone at Team Onion :)*

@SDuquet Yep! As long as you click the submit button, the survey data is still logged. Thanks for filling it out!

Omega won! Thanks for voting everyone!

The Thank You page/message was accidentally over-ridden with the enabling of the redirect to the store URL. This is fixed now!

Thanks for bringing this to my attention and thanks for completing the survey!!

We know you're busy.. but your feedback is critical for us to take Onion and Omega in the right direction and to build stuff that Onioneers want!

Please take a few minutes to fill out our feedback survey and it would mean the world to us!

http://www.surveygizmo.com/s3/2673362/06d4c06a6535

Thanks in advance!
Team Onion

Onion Omega has made it to the 3rd round in Atmel's Twitter tournament #MCUMadness! We need your support to keep going further!

Please take 5 seconds to place your vote in this quick Twitter poll: http://bit.ly/1RpeRj6

Thanks in advance from team Onion!