Hi @Brett-Shipes, I'm very sorry about wasting your time. It is our fault for failing to ensure a quality in our manufacturing process. Would you please just try turning the switch with a pin one more time as shown below. If that does not work we will give you a full refund. The red arrow points to the location where the switch has broken off. What you should try to do is to use the tip of the needle to push it to the right to the ON position. Another thing that I have noticed is that your Omega isn't fully plugged into the dock. So it could be that you have already turned the switch to the ON position, but as a result of the improper connection between the Omega and the Dock, it wasn't able to turn on. So please push the Omega all the way into the Dock before trying to turn the switch with a pin. Thank you for your patience in dealing with us, and I apologize again for wasting your time.